Frequently Asked Questions

We don’t typically clean:

• Any balcony cleaning
• Garage cleaning
• Wash dishes
• Internal cleaning of the stove
• Internal refrigerator cleaning
• Clean inside bathroom cabinets
• Removal of built up trash
• Packing boxes
• Clean the inside of your fireplace
• Remove/clean library books one by one
• Do laundry

We customize services to accommodate your preferences, so you never have to worry about paying for a service you don’t need or want. However, if ever you want these things done, we offer extra add-ons services for you to include in your cleaning package. Upon request, we can do any kind of organizing, dishwashing and even carpet shampooing.

No, it's not mandatory at all. Our cleaning  work starts at 8AM to 5PM, Monday to Friday. Most of our customers aren't home when we arrive but they provide our cleaning technicians their spare key or garage code with instructions.

Initial Cleanings will require you to give a 50% downpayment up front.

Invoices will be sent after every service rendered. 

Payments can only be made ONLINE through our CLIENT PORTAL or ZELLE

• 678 670 0500
• @cleaningfairiesatlanta

For security purposes we DON'T accept checks or cash.

Tips aren't mandatory but greatly appreciated. You have an option to do tips on our client portal also. And if you can leave a review on our website or Facebook page that would be more awesome. We love hearing our clients happy and satisfied with our work.

If you want to add or schedule extra services kindly contact the management right away. Our cleaning technicians are not allowed to accept requests on duty. PS. We do not clean on a Maintenance cleaning unless requested and agreed upon cleaning day. 

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.